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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Andrew Conner

January 23, 2026

5  out of  5
rating by Andrew Conner
"Maxeene handled my request today quickly and efficiently. No muss no fuss. Mission accomplished."
We responded:
"Andrew, thanks for the kind words. I am glad we were able to make assisting you with your insurance needs such a positive experience! - JennaLynn"
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Autumn Lewis

January 20, 2026

5  out of  5
rating by Autumn Lewis
"We are so grateful for JennaLynn State Farm, specifically Maxeene & Josh. They are always pleasant to speak with, and help us work around our crazy schedules. Their customer service is hospitable and knowledgeable. 10/10 recommend them for your insurance needs!"
We responded:
"Autumn, this made my day! Thank you for sharing. We’re always here to help and offer any assistance you may need. - JennaLynn"
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Teresa Culberson

January 13, 2026

5  out of  5
rating by Teresa Culberson
"They have always been good to me."
We responded:
"Teresa, thank you for taking the time to leave us a five star review! - JennaLynn"
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Ashley Cruse

December 22, 2025

5  out of  5
rating by Ashley Cruse
"Maxeen with State Farm was wonderful to work with for both my auto and homeowners insurance. She made the process simple and stress-free, answered all of my questions promptly, and was always quick to respond. I really appreciated how smooth everything was from start to finish."
We responded:
"Ashley, my team and I will always go above and beyond to exceed your customer service expectations! Call us anytime. - JennaLynn"
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Wendy Maglothin

November 26, 2025

5  out of  5
rating by Wendy Maglothin
"Claim process was very simple. Staff recommended a great provider for my repair and were proactive by checking in with me about the repair along the way until it was done."
We responded:
"Wendy, thank you so much for taking the time to leave us a five-star review! We greatly appreciate your kind words and are thrilled to hear about your positive experience with our customer service. - JennaLynn"
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Tina Hammond

November 21, 2025

5  out of  5
rating by Tina Hammond
"I had the pleasure of speaking with Max and she helped me with saving money on my auto insurance."
We responded:
"Tina, thank you so much for the five star review! We appreciate you and your business. - JennaLynn "
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daniel rudnick

November 13, 2025

5  out of  5
rating by daniel rudnick
"Need insurance cards & got two emailed to me right-way"
We responded:
"Daniel, I’m happy to hear we could provide you with a positive insurance experience. Thank you for trusting our agency to keep you covered! - JennaLynn"
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Jordan Minetti

October 24, 2025

5  out of  5
rating by Jordan Minetti
"I had the pleasure of speaking to Maxeene when signing up for my Auto and Life policies, she made the process very simple and straightforward! JennaLynn Drake and her team are the best, i'll be asking for Maxeene again when i'm ready for a home insurance policy!"
We responded:
"Jordan, I’m happy to hear Maxeene took such great care of you and we could provide you with a positive insurance experience. Our team takes pride in delivering top-notch support to our customers. - JennaLynn "
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Greggs

October 21, 2025

5  out of  5
rating by Greggs
"JennaLynn Drake's office is very easy to reach and they reply to messages quickly. Their office is proficient is speaking through text and it makes communication easier when you can not step away from work for a phone call."
We responded:
"Greggs, I’m grateful for our customers who share feedback with us! We will always try to provide you with the best customer service experience possible! We appreciate your business! - JennaLynn"
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Linda Case

September 24, 2025

5  out of  5
rating by Linda Case
"We just had a review of our policies in person with JennaLynn Drake State Farm. She is so personable and easy to talk with and offered suggestions of changes to make to improve our coverage. She also recommended areas not to change anything. Very informative about all of our coverage and left feeling confident about what coverage we have. Everyone in the office so very kind and pleasant. If you are looking for an agent,I would highly recommend JennaLynn Drake State Farm!!"
We responded:
"Linda, it is always our mission to provide you with excellent customer care. We appreciate your time and business more than you know! Thank you! - JennaLynn"
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Holly Christenberry

September 24, 2025

5  out of  5
rating by Holly Christenberry
"Maxeene was lovely to deal with! She suggested options to save money on my auto insurance and was able to save me even more by bundling with homeowners insurance. JennaLynn you have agreat team!"
We responded:
"Holly, this made my day! Thank you for sharing. We’re always here to help and offer any assistance you may need. - JennaLynn "
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David Lester

September 22, 2025

5  out of  5
rating by David Lester
"Quick service with clear communication. Thanks"
We responded:
"David, thank you for the opportunity to serve your insurance needs! - JennaLynn "
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Sarah Benderman

September 11, 2025

5  out of  5
rating by Sarah Benderman
"Maxeene is amazing! As first-time homebuyers, we had no idea what we were doing with homeowners insurance. She explained everything in a way that actually made sense and made the whole process super easy. She also helped us set up life insurance policies, which honestly gives us a lot of peace of mind knowing our home is covered if something ever happened. Thanks so much to JennaLynn’s whole team!!"
We responded:
"Sarah, I'm so glad our team has been able to give you such a great experience with our State Farm Agency! We appreciate you. - JennaLynn"
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Chase McKnight

August 22, 2025

5  out of  5
rating by Chase McKnight
"JennaLynn’s office is so easy to work with! They make things extremely simple and are consistently there when you need them. I would highly recommend them to anyone looking for an affordable rate and excellent customer service!"
We responded:
"Chase, yhank you so much for sharing your experience with our office. My team and I have always enjoyed working with you and helping assist you with your insurance needs. - JennaLynn"
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Cayla

August 22, 2025

5  out of  5
rating by Cayla
"JennaLynn and her team at State Farm go above and beyond! They are friendly, professional, and always take the time to explain coverage in a way that’s easy to understand. Anytime I’ve had a question or needed help, they’ve been quick to respond and genuinely cared about making sure I was taken care of. It feels great knowing I have a local agent I can trust, not just an 800 number. Highly recommend Jenna Lynn State Farm for anyone looking for great service and peace of mind!"
We responded:
"Cayla, thank you for the kind review! My team and I will always go above and beyond to exceed your customer service expectations! Call us anytime. - JennaLynn"
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Rachel Ferrell

July 19, 2025

5  out of  5
rating by Rachel Ferrell
"Sarah made switching to State Farm completely painless. We’ve shopped for insurance many times and always struggled to leave our old provider because of the balance between price and coverage. Sarah helped us find a policy that made sense for our family, with better coverage at a great rate. She explained everything clearly and handled the transition so we didn’t have to stress. If you’re in Southern Middle Tennessee and looking for a knowledgeable, responsive insurance agent, Sarah with JennaLynn Drake’s State Farm office is the one to call."
We responded:
"Rachel, Thank you so much for sharing your experience! We’re thrilled to hear that Sarah made your switch to State Farm smooth and stress-free while finding the right balance of coverage and price for your family. Your kind recommendation means a lot to us. We’re always here to provide knowledgeable and responsive service whenever you need! - JennaLynn"
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Cathy Brumgard

July 11, 2025

5  out of  5
rating by Cathy Brumgard
"Had a great experience setting up my new homeowners policy and car insurance. Great people to work with! Very happy to do business with them."
We responded:
"Cathy, so glad we could help meet your insurance needs! Thank you for choosing JennaLynn Drake State Farm. -JennaLynn Drake and Team"
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Kevin Benderman

July 11, 2025

5  out of  5
rating by Kevin Benderman
"Big shoutout to Sarah over at JennaLynn Drake State Farm. She made the whole process super easy and actually took the time to explain everything in a way that made sense. You can tell she genuinely cares and knows her stuff. If you need help with insurance, ask for Sarah. She’s the real deal!"
We responded:
"Kevin, Thank you so much for the shoutout! We’re thrilled to hear Sarah made the process easy and took the time to explain everything clearly. She truly cares about our clients, and we’re glad you experienced that. We appreciate your recommendation and are here whenever you need us! - JennaLynn"
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Joni Cayce

June 23, 2025

5  out of  5
rating by Joni Cayce
"Jenna and her office are always very nice and professional . Always great when making changes for me and get documents sent to me quickly"
We responded:
"My team and I will always go above and beyond to exceed your customer service expectations, Joni! Call us anytime. - JennaLynn"
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Brenda Hearn

June 14, 2025

5  out of  5
rating by Brenda Hearn
"Helpful and fast service from Maxeene at Jennalynn Drake State Farm in Columbia, TN. I had a shattered window on my car and she quickly arranged service with a local glass company. AAA Auto Glass arrived the next morning at my house and replaced my car window. Would definitely recommend both companies. Extremely happy customer!"
We responded:
"Brenda, Thank you for sharing your great experience! We’re so glad Maxeene could assist you quickly and get your car window taken care of without hassle. We appreciate your recommendation of both our office and AAA Auto Glass—happy to have you as a satisfied customer! - JennaLynn"
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gordon travis

June 11, 2025

5  out of  5
rating by gordon travis
"Maxwell answered all our questions on our 2019 Ford Truck policy. Thank you so much🎉"
We responded:
"Gordon, Thank you for your kind words! We’re glad Maxwell could answer all your questions about your 2019 Ford Truck policy. We appreciate you choosing us! -JennaLynn"
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Karen T

June 10, 2025

5  out of  5
rating by Karen T
"Josh is extremely amicable and professional. A real pleasure to deal with!"
We responded:
"Karen, Thank you for the wonderful feedback! We’re glad to hear Josh made such a positive impression with his professionalism and friendly approach. It’s a pleasure having him on our team! - JennaLynn"
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Brittany Martin

June 6, 2025

5  out of  5
rating by Brittany Martin
"Josh was so helpful. He found me a rate that was $160 cheaper than what I was paying with GEICO. I’m so glad he reached out to me."
We responded:
"Thank you so much for taking the time to leave us a five-star review, Brittany! We greatly appreciate your kind words and are thrilled to hear about your positive experience with our customer service. - JennaLynn"
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Elizabeth OHara

May 30, 2025

5  out of  5
rating by Elizabeth OHara
"This agent is very personable and thorough in meeting coverage needs. I have never had an agent care so much that I am properly covered for a fair price. The office staff and agent are very friendly and up beat and always answer my questions honestly and speak in language that I can understand as a customer. Thank you for being here for me Jenna Drake and staff."
We responded:
"This made my day, Elizabeth! Thank you for sharing. We’re always here to help and offer any assistance you may need. - JennaLynn"
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Jason Skelly

May 27, 2025

5  out of  5
rating by Jason Skelly
"Very friendly service!"
We responded:
"Thank you for your kind words, Jason! I'm glad our team could assist you and that you had a positive insurance experience with us. We appreciate you taking the time to share this! - JennaLynn"