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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Renae Medlin

February 12, 2026

5  out of  5
rating by Renae Medlin
"Best ever..."
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john osborne

February 11, 2026

5  out of  5
rating by john osborne
"Very SPECIAL State Farm Group!"
We responded:
"John, thank you for the five star review! - JennaLynn"
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Charlie C

January 26, 2026

5  out of  5
rating by Charlie C
"I’ve always had a great experience with this insurance company and agent. They’re friendly, helpful and always easy to deal with claims and loans. Honestly, their loan program is by far the easiest and most inexpensive option I’ve ever had. And insurance wise, I’ve never had an issue with any of my claims and my premiums keep going down the longer i stay with them. Highly recommend!"
We responded:
"Charlie, Thank you for the positive review! We strive to give our customers the very best here at JennaLynn Drake State Farm in Columbia, TN! "
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Andrew Conner

January 23, 2026

5  out of  5
rating by Andrew Conner
"Maxeene handled my request today quickly and efficiently. No muss no fuss. Mission accomplished."
We responded:
"Andrew, thanks for the kind words. I am glad we were able to make assisting you with your insurance needs such a positive experience! - JennaLynn"
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Autumn Lewis

January 20, 2026

5  out of  5
rating by Autumn Lewis
"We are so grateful for JennaLynn State Farm, specifically Maxeene & Josh. They are always pleasant to speak with, and help us work around our crazy schedules. Their customer service is hospitable and knowledgeable. 10/10 recommend them for your insurance needs!"
We responded:
"Autumn, this made my day! Thank you for sharing. We’re always here to help and offer any assistance you may need. - JennaLynn"
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Larry Seiple

January 15, 2026

5  out of  5
rating by Larry Seiple
"Everyone in the office from Maxeene to Jennalynn, they are all professional and courteous. Will work hard to get best rates and they do what they say they are going to do!"
We responded:
"Larry, I’m happy to hear we could help you with a positive insurance experience. Thank you for trusting our agency to keep you covered! - JennaLynn"
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Debra Hoover

January 14, 2026

5  out of  5
rating by Debra Hoover
"Maxeene was so nice and helpful"
We responded:
"Debra, I am so happy to hear this! Thank you for the review. - JennaLynn"
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Clifton Robinson

January 13, 2026

5  out of  5
rating by Clifton Robinson
"Always responsive and proactive!"
We responded:
"Clifton, thank you for taking the time to leave us a positive review! - JennaLynn"
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Teresa Culberson

January 13, 2026

5  out of  5
rating by Teresa Culberson
"They have always been good to me."
We responded:
"Teresa, thank you for taking the time to leave us a five star review! - JennaLynn"
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Lynn Hawn

January 13, 2026

5  out of  5
rating by Lynn Hawn
"Absolutely wonderful ❤️"
We responded:
"Lynn, thank you so much for the kind review. - JennaLynn"
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Ken O'Brien

January 7, 2026

5  out of  5
rating by Ken O'Brien
"I just had a periodic review with Josh at State Farm. We have been pleased with their service for many years; they are great to work with Josh was courteous and informative in reviewing our policies. Thanks."
We responded:
"Ken, your experience with our team is exactly what we strive for. Thank you so much for leaving a positive review! We look forward to working with you for years to come! - JennaLynn"
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Ashley Cruse

December 22, 2025

5  out of  5
rating by Ashley Cruse
"Maxeen with State Farm was wonderful to work with for both my auto and homeowners insurance. She made the process simple and stress-free, answered all of my questions promptly, and was always quick to respond. I really appreciated how smooth everything was from start to finish."
We responded:
"Ashley, my team and I will always go above and beyond to exceed your customer service expectations! Call us anytime. - JennaLynn"
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Wendy Maglothin

November 26, 2025

5  out of  5
rating by Wendy Maglothin
"Claim process was very simple. Staff recommended a great provider for my repair and were proactive by checking in with me about the repair along the way until it was done."
We responded:
"Wendy, thank you so much for taking the time to leave us a five-star review! We greatly appreciate your kind words and are thrilled to hear about your positive experience with our customer service. - JennaLynn"
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Tina Hammond

November 21, 2025

5  out of  5
rating by Tina Hammond
"I had the pleasure of speaking with Max and she helped me with saving money on my auto insurance."
We responded:
"Tina, thank you so much for the five star review! We appreciate you and your business. - JennaLynn "
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daniel rudnick

November 13, 2025

5  out of  5
rating by daniel rudnick
"Need insurance cards & got two emailed to me right-way"
We responded:
"Daniel, I’m happy to hear we could provide you with a positive insurance experience. Thank you for trusting our agency to keep you covered! - JennaLynn"
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Jordan Minetti

October 24, 2025

5  out of  5
rating by Jordan Minetti
"I had the pleasure of speaking to Maxeene when signing up for my Auto and Life policies, she made the process very simple and straightforward! JennaLynn Drake and her team are the best, i'll be asking for Maxeene again when i'm ready for a home insurance policy!"
We responded:
"Jordan, I’m happy to hear Maxeene took such great care of you and we could provide you with a positive insurance experience. Our team takes pride in delivering top-notch support to our customers. - JennaLynn "
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Greggs

October 21, 2025

5  out of  5
rating by Greggs
"JennaLynn Drake's office is very easy to reach and they reply to messages quickly. Their office is proficient is speaking through text and it makes communication easier when you can not step away from work for a phone call."
We responded:
"Greggs, I’m grateful for our customers who share feedback with us! We will always try to provide you with the best customer service experience possible! We appreciate your business! - JennaLynn"
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Suzan Wolfe

September 25, 2025

5  out of  5
rating by Suzan Wolfe
"Excellent customer service."
We responded:
"Suzan, thank you for the five stars! - JennaLynn"
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Linda Case

September 24, 2025

5  out of  5
rating by Linda Case
"We just had a review of our policies in person with JennaLynn Drake State Farm. She is so personable and easy to talk with and offered suggestions of changes to make to improve our coverage. She also recommended areas not to change anything. Very informative about all of our coverage and left feeling confident about what coverage we have. Everyone in the office so very kind and pleasant. If you are looking for an agent,I would highly recommend JennaLynn Drake State Farm!!"
We responded:
"Linda, it is always our mission to provide you with excellent customer care. We appreciate your time and business more than you know! Thank you! - JennaLynn"
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Holly Christenberry

September 24, 2025

5  out of  5
rating by Holly Christenberry
"Maxeene was lovely to deal with! She suggested options to save money on my auto insurance and was able to save me even more by bundling with homeowners insurance. JennaLynn you have agreat team!"
We responded:
"Holly, this made my day! Thank you for sharing. We’re always here to help and offer any assistance you may need. - JennaLynn "
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David Lester

September 22, 2025

5  out of  5
rating by David Lester
"Quick service with clear communication. Thanks"
We responded:
"David, thank you for the opportunity to serve your insurance needs! - JennaLynn "
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Sarah Benderman

September 11, 2025

5  out of  5
rating by Sarah Benderman
"Maxeene is amazing! As first-time homebuyers, we had no idea what we were doing with homeowners insurance. She explained everything in a way that actually made sense and made the whole process super easy. She also helped us set up life insurance policies, which honestly gives us a lot of peace of mind knowing our home is covered if something ever happened. Thanks so much to JennaLynn’s whole team!!"
We responded:
"Sarah, I'm so glad our team has been able to give you such a great experience with our State Farm Agency! We appreciate you. - JennaLynn"
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Scott Sanders

September 5, 2025

5  out of  5
rating by Scott Sanders
"Fantastic service and fast turnaround time when I have questions or concerns. Thank you!"
We responded:
"Scott, it is always our mission to provide you with excellent customer care. We appreciate your time and business more than you know! Thank you for taking the time to share this! - JennaLynn "
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Carlos Zarate

August 25, 2025

5  out of  5
rating by Carlos Zarate
"I called and was taken care of immediately. They discussed all my options and what was best for me! Thank you!!"
We responded:
"Carlos, it is always our mission to provide you with excellent customer care. We appreciate your time and business more than you know! Thank you! - JennaLynn"
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Chase McKnight

August 22, 2025

5  out of  5
rating by Chase McKnight
"JennaLynn’s office is so easy to work with! They make things extremely simple and are consistently there when you need them. I would highly recommend them to anyone looking for an affordable rate and excellent customer service!"
We responded:
"Chase, yhank you so much for sharing your experience with our office. My team and I have always enjoyed working with you and helping assist you with your insurance needs. - JennaLynn"